1. Information We Collect
We collect information in two main categories:
- Provided Information: Name, professional email address, phone number, company name, and project specifications provided when requesting quotes, scheduling consultations, or creating accounts.
- Automated Diagnostic & Performance Data: Anonymous telemetry, IP addresses, browser types, server log interactions, and usage statistics collected via cookies and analytics engines to ensure uptime, security, and optimal platform performance.
2. How We Use Collected Information
Your information is used exclusively to support corporate technical contracts, platform operation, and customer service:
- Provisioning cloud hosting infrastructure and Astra AI suite modules.
- Responding to technical inquiries, architectural audits, and support tickets.
- Processing service billing, contract renewals, and compliance audits.
- Enhancing platform security, anti-fraud controls, and algorithm efficiency.
3. Data Protection & Security Controls
Sanna Innovations deploys multi-layered enterprise defense systems including AES-256 encryption at rest, TLS 1.3 in transit, role-based access control (RBAC), and 24/7 infrastructure monitoring via Hi Papa Cloud servers. Dedicated VPS environments are isolated for custom software clients.
4. Third-Party Sharing & Transfers
We do not commercialize or sell personal data. Information is disclosed only to verified service infrastructure sub-processors (e.g. AWS, GCP, payment gateways) necessary to deliver contracted SLAs or when legally mandated by government authorities under proper legal jurisdiction in India.
5. Rights & Contact Information
You have the right to request access, correction, data portability, or complete erasure of your business contact information. For privacy requests or compliance audits, contact our Data Protection Officer at:
Email: connect@sannainnovations.com
Phone: +91 99727 88225
Address: 1203, 1st A Main Rd, MC Layout, Vijayanagar, Bengaluru, Karnataka 560040, India.